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Retrieving the Work item information for the deleted users
By Arghadip Kar, IBM India
The request can be that a particular User has been deleted
from the SAP system as he is no more in the company and we need to retrieve the
work item Ids that are present in the inbox.
First approach check whether the user Id exist in system
The corresponding User-id does not exist in the system.
We generally used to ask the Security Team to activate the
user Id to retrieve the workitem id, which is a long process and may be
misleading to other users, as the user will be activated for sometime.
Now go to transaction SE16 and enter the table name as
SWWORGTASK. Here you need to give the User Id along with the Object Type (US) in
the field ORG_OBJ as shown in the screenshot.
Now as a monitoring tool we can also use transaction Code
SWI2_ADM2 which retrieves the work item id assigned to deleted users.
Now by picking up the entire work item Id’s we can either
re-execute the rule for the work item provided some rule is used as the agent
assignment step or in the task level shown in the screenshots.
We can also use the work item Ids that are retrieved from
SWI2_ADM2 transaction to track the users that are deleted and inform the
concerned set of users. May be the user Id of a person has changed so we need to
retrieve the work item id that was present in the previous user id to be
forwarded to the new users id.
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